Privacy Policy

Effective Date: [1/17/2026]

Introduction

FERKUN respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website or make a booking at La Fortaleza del Cañon.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, and booking details. Payment information is processed securely through third-party payment providers and is not stored directly by FERKUN.

We may also collect limited non-personal information such as browser type, device information, and general website usage data to help improve our services and website functionality.

How We Use Your Information

Information collected may be used to:

Process reservations and payments
Communicate with guests regarding bookings or inquiries
Provide customer support and respond to questions
Improve our website, services, and guest experience
Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

Third-Party Services

Our website and booking system may use trusted third-party services such as Lodgify, payment processors, and analytics tools to operate effectively. These services may collect and process information in accordance with their own privacy policies.

Data Security

We take reasonable steps to protect your personal information using appropriate administrative, technical, and physical safeguards. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your data.

Cookies

Our website may use cookies or similar technologies to enhance functionality and improve user experience. You may choose to disable cookies through your browser settings.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below, subject to applicable laws.

Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

FERKUN reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
[email protected]